Return Policy

Return and Revocation Policy

We understand you might be buying from us as a gift, which is why we accept returns within 90 days of your purchase.

Return Eligibility

  • Items must be unused and in the same condition as when you received them.
  • Must be in the original packaging.
  • Do not send your purchase back to the manufacturer without contacting us first at sara.vi@awesome-maps.com.

Non-Refundable Shipping Costs

  • We will not refund any shipping costs incurred on your side for sending us the item.

Partial Refunds (if applicable)

  • Items not in original condition, damaged, or missing parts not due to our error.
  • Items returned more than 90 days after delivery.

Refund Process
Once your return is received and inspected, we will email you a notification of receipt and approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

  • If you haven’t received a refund yet, check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at sara.vi@awesome-maps.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at hello@awesome-maps.com.

Shipping
To return your product, mail it to:
Awesome Maps c/o Logof, Wolfener Straße 32-34, Aufgang G, 12681 Berlin, Germany. Always contact us first at sara.vi@awesome-maps.com.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Right of Revocation
You have the right to withdraw from your purchase within 30 days after your purchase without stating a reason.

The period of revocation is 30 days from the date on which the goods were accepted by you or by a third person appointed by you, who is not the carrier.

To exercise your right of revocation, you must notify us (Awesome Maps GmbH, Niederbarnimstrasse 12, 10247 Berlin, Germany, phone +49 30 36740602, email sara.vi@awesome-maps.com) in an unequivocal statement (e.g., email or letter sent by post) of your decision to withdraw from the agreement. You may use the attached sample revocation form for this purpose, but it is not mandatory. Sending notification of your intention to exercise your right of revocation prior to the expiry of the period of revocation shall be sufficient to comply with the period of revocation.

Consequences of Revocation
If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund, we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse the refund until the goods have been returned to us or until such time as you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and, in any event, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement.

You have the options to return the products to warehouses in:

  • Berlin, Germany
  • Utah, United States

The deadline shall be deemed to have been complied with if the goods are dispatched prior to the expiry of the deadline. The immediate costs of returning the goods shall be borne by you. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties, and functionality of said goods.

Exclusion of the Right of Revocation
There is no right of revocation for agreements on the delivery of goods that are not prefabricated and for the manufacture of which the consumer has made an individual selection or stipulation, or that have been clearly tailored to meet the personal requirements of the consumer.

Download the Awesome Maps Revocation Form here.

Right of Revocation End

If you have any questions or need further assistance, please contact us.